1. Credit card safety

You should always ensure that any internet transaction you make is secured by checking that the padlock sign or ‘https’ is displayed in your browser URL panel when making payments or providing financial or payment details.

To prevent fraud, your payment card information is never stored or recorded in Transarnia's' databases. This website is hosted by Transarnia Ltd;  any personal information including passwords is protected by encryption tools and SSL certification.

 2. Use of Personal Information

 We do not retain any information you provide to us for longer than is necessary to  process your order, process your payment and manage any enquiries or problems you  may have with your order.  Our databases are continually maintained and regularly  updated. 

We use cookies on our website in order to ensure that our records are accurate and to  provide you with the best service.  Cookies are placed on your computer so that we  can recognise you when you visit our website.  If you do not wish to be identified  through these cookies you can disable the function by following the instructions  provided by your browser.

  3. Data protection

We take security very seriously at Love From The Artist and we want our customers  to feel comfortable using our website. We respect your right to privacy and will only  process personal information you provide to us in accordance with the Data Protection  Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations  2003 and other applicable privacy laws.

We may wish to contact you from time to time with new offers and product lines and  other marketing information using email addresses you may have provided to us in  the course of visiting our website.  If you do not wish to receive these email messages  please either use the opt in/out buttons where provided in Your Account or use the  Contact Us page to  request the removal of your details from our mailing lists, allowing 28 days for us to amend our records.

We may share your details with carefully selected third party businesses in whose  products or services we think you may be interested.  If you do not wish your details  to be passed on to any other party please do let us know, allowing 28 days for us to  amend our records or using the opt/in out buttons where provided.


between ‘You: the Customer and ‘We:’ Transarnia Ltd.

By subscribing to or by placing an order on this website, you confirm that you have read these terms and conditions and agree to adhere to them in their entirety. If you do not agree to these terms and conditions you must not use this website. These terms and conditions apply to the use of SAAPrint.co.uk

1. Introduction

All products and designs published on this website are owned and self-published by the originator of the artwork concerned. SAAPrint.co.uk has no intellectual property rights in the published works and copyright is invested in the originator.

We have no legal liability or responsibility for the content, accuracy or acceptability of images published on this website which remain vested in you, the User. You acknowledge that you alone are responsible for the accuracy, design and submission of publications that you have contributed and that you have accessed all the help and advice offered on this website to achieve a satisfactory result in production.

You must ensure that products that you may offer for sale and/or images that you publish on this website do not contain anything that may cause offence to anyone by way of profanity, indecency, sexuality, abusive language, ethnicity or religion.

2. Ordering from us

Placing your order

Once you have placed an order with us (by selecting your items and completing our online checkout process) we will show a summary of your order and provide you with a customer order number.

Our acceptance of your order becomes effective when it is despatched. A ‘purchase contract’ between you and SAAPrint.co.uk is therefore made at the point of despatch, rather than at the point of payment.  If you fail to complete the checkout process or cancel your order or if we notify you that we cannot accept your order, then no purchase contract will have been made between you and SAAPrint.co.uk.

We may not be able to accept an order if the following occurs:

1.we cannot obtain authorization for your payment

2.you do not meet any eligibility criteria set out in our terms and conditions

3. you have not obtained the necessary explicit permission to use any material or information where copyright is owned elsewhere.

Please note: Any order you place with us which contains uploaded content which is or is deemed to be threatening, defamatory, obscene, indecent, offensive, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, or inflammatory, in breach of confidence, in breach of privacy or copyright or which may cause annoyance or inconvenience may not be processed. Neither SAAPrint.co.uk nor our suppliers will be responsible for any refund or replacement at our cost, nor will we be liable for any consequential claim for loss or damages or any other action which may be taken by any party as a result of your breach of this condition.


You may cancel an order at any time before printing by using the Contact Us/Support pages on this website.  Please mark your communication ‘Urgent’ since we aim to produce and despatch products immediately upon confirmation of your order.

Personalised products cannot be cancelled or accepted for return and refund once an order has been confirmed and produced.

3.Processing your orders for production

So that we can provide you with a fast, high-quality service any products you order are processed for automatic production immediately upon issue of your order number.  We use an outsourced print technology service (Transarnia Ltd) to manage conversion of image data to digital print production. Neither we nor our technology provider interfere, tamper with or otherwise involve ourselves in the design or publication of the items you create to this website.

We will not be held responsible for refund or replacement of orders where the complaint cannot be attributed to a fault or failure in the physical production of your order. You are responsible for the completeness and acceptability of the items submitted for production

It is your responsibility to ensure that all delivery details provided are correct, including the address and postcode you wish to use. We are not obliged to provide a refund of personalised items where the data submitted is incorrect, nor for refund or replacement of late or non-receipt of orders where the recipient address has been misspelt or entered incorrectly by you.  You can make changes to your order before you complete the checkout process. Please check your order carefully before proceeding.

4. Payment

All orders must be paid for at the point of purchase. We use PayPal as our payment processor; you are not obliged to open a PayPal account in order to pay by debit or credit card. In some pre-arranged cases you may opt to pay for larger orders via BACS but there will be a charge for this invoiced service and a delay in order processing for production until settlement in full is received.

5. Supply and pricing of goods

Postage and packaging charges

The prices shown on this website are shown exclusive of postage and packaging charges; these will be shown separately at the checkout stage. All products will display appropriate delivery and packaging pricing alongside the product description.

Delivery and postage

Products provided through our website are manufactured, printed and despatched from our or our out-sourced production facilities based in mainland United Kingdom. Once you have placed your order your products will be sent as soon as possible by standard tracked services via Royal Mail or courier services unless you choose other special delivery options which may be offered.

Postal and courier services are all subject to VAT which will be added to the cost of postage.

You should allow at least 5 days from confirmation of order to despatch.  Mail despatched to the EU or the rest of the world can take anything between 5 to 10 working days to be delivered following despatch. We cannot be held responsible for any delays or disruption to postal deliveries which are out of our direct control. Orders for delivery outside the UK cannot be tracked by the Royal Mail once they have left the country.

Using the correct postcode is important to ensure prompt delivery. We will make reasonable efforts to ensure that delivery addresses are adequate but we cannot be held responsible for errors in the supply of such information by you. We will not accept responsibility for tracking orders that you order for delivery to an address other than that which is your own, for delivery to yourself, on this website; you must provide a current and relevant email address or mobile number to receive carrier notifications.

6. Refund & Returns

We will always despatch your order in perfect condition but occasionally a problem can arise. In the unlikely event that an order is faulty, or it is damaged in production or is found to be the wrong item, we ask you to Contact Us within 14 days of receipt to let us know of the problem. Use the Support page to contact us.

We will agree with you as to whether you are entitled to a refund or a direct replacement of your order. Refunds cannot be given if the fault is a result of your own actions such as errors in publication, product misuse, incorrect address or if personalization is misspelt.  Please note personalised products cannot be accepted for return unless the fault is found to be of our making.

We aim to acknowledge any complaint within 14 working days, and will do our best to resolve it within 30 days. We may ask you to take a photograph of the product or – for non-personalised products - send it back to us to help us take up the issue with our suppliers and avoid any future problems. Should it be necessary, we will then advise you how to return your item.

If you are entitled to a refund, we will reimburse the price you have paid for the product and postage/delivery costs.  Alternatively, we may offer to reprint or replace the product free of any charge. Please note it is not our policy to offer both a refund and replacement.

7. Use of the website

Abuse of service

You agree not to use SAAPrint.co.uk directly or indirectly for any unlawful purpose, or to cause distress or offence to any person. You also agree not to use any copyrighted material without providing to us the express permission of the owner if you are not the originator of the work in question.

Intellectual Property Rights

All text, software, photographs, graphics, illustrations, images, poetry, page layouts, designs, logos, copyright or other material contained on this website remain the property of the Originator at all times.  You do not have permission, except where expressly authorised to do so, to change, copy, store, publish, rent, license, sell or distribute in any way any of these intellectual property rights. You agree not to display or use copyright material that is not in your ownership in any manner without prior written consent.

Website content and service access

We will always try to ensure that our service is available 24 hours a day. There may be periods when the website is not available for reasons of maintenance and service. We will not be held liable for any reason if the website is unavailable at any time, or for any period.


We may provide links to other websites and related organisations for your convenience. We do not endorse the contents of those websites and are not responsible for their availability or service. We will not be liable in any way for any loss or damage which you may suffer by using those websites. If you decide to access linked third party websites you do so at your own risk.

8. Term & Conditions updates

We may update or vary our terms and conditions from time to time, so please check this section for the latest version whenever you visit our website.  We may also update and vary the terms and conditions by giving notice of any such changes on other pages of this website.